123-reg.co.uk Problems
123-Reg.co.uk in my experience, are nothing short of being a complete nightmare. Where do I start? First of all, they accidentally delete our E-commerce site which we spent 6 months creating and promoting. This set us back at least 3 months, and although we managed to recover some of our costs through court action, we still believe we are out of pocket.
However, thinking that was only a one off mishap we reluctantly take out another server package. (knowing that we are unable to find another dedicated server with the features we require for 39.99 per month). This server did not work, simple as that. We had our domain names pointing to our new server and it just did not work. I know...............I'll ring for technical support.
BIG MISTAKE
Although 123-reg.co.uk used to charge 50p per minute to speak to "technical support", they now only charge 10p per minute. However, please do not be fooled by this. When they were charging 50p per minute, at least you would not be charged until somebody picked up the phone at the other end. Now however, you are charged from the start and have the pleasure of listening to at least 20 minutes of classical music. I have tried contacting 123-reg many times, and 20 minutes is the shortest I have had to wait, the longest being 1 hour 15 minutes. Then somebody picks up the phone................
"Sorry, you can not speak to technical support, I will have to write them an email as they don't take calls" . To say that the staff on the end of the phone are useless, is possibly the biggest understatement of the year. No words can describe how bad they are, I am convinced that they receive NO TRAINING at all. I do feel sorry for them, as they feel the brunt of the shitty service 123-reg provide, for 5 pound an hour or so.
Knowing that others must have had similar experiences, I began to search around on Google. Shock horror - whole forums and communities had been set up on the back of 123-reg's terrible service.
See Here.
See the 123-reg forums
123-reg problems blog posts
If you do one thing this year, make sure it is to AVOID 123-Reg.co.uk !!!
However, thinking that was only a one off mishap we reluctantly take out another server package. (knowing that we are unable to find another dedicated server with the features we require for 39.99 per month). This server did not work, simple as that. We had our domain names pointing to our new server and it just did not work. I know...............I'll ring for technical support.
BIG MISTAKE
Although 123-reg.co.uk used to charge 50p per minute to speak to "technical support", they now only charge 10p per minute. However, please do not be fooled by this. When they were charging 50p per minute, at least you would not be charged until somebody picked up the phone at the other end. Now however, you are charged from the start and have the pleasure of listening to at least 20 minutes of classical music. I have tried contacting 123-reg many times, and 20 minutes is the shortest I have had to wait, the longest being 1 hour 15 minutes. Then somebody picks up the phone................
"Sorry, you can not speak to technical support, I will have to write them an email as they don't take calls" . To say that the staff on the end of the phone are useless, is possibly the biggest understatement of the year. No words can describe how bad they are, I am convinced that they receive NO TRAINING at all. I do feel sorry for them, as they feel the brunt of the shitty service 123-reg provide, for 5 pound an hour or so.
Knowing that others must have had similar experiences, I began to search around on Google. Shock horror - whole forums and communities had been set up on the back of 123-reg's terrible service.
See Here.
See the 123-reg forums
123-reg problems blog posts
If you do one thing this year, make sure it is to AVOID 123-Reg.co.uk !!!
posted by george at 7:48 AM
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